All of our listings are required to meet 3 minimum requirements – they must be fragrance-fee, use only approved cleaning supplies, and launder all linens in approved detergents. Please carefully read the listing before booking and confirm any unknown details with the host to determine if it meets your personal needs. Everyone is different, what is nontoxic for me might be toxic for someone else.

To be a host you must meet our 3 minimum requirements – your home must be fragrance-free, use only approved cleaning supplies, and launder all linens in approved detergents. Interested in becoming a host but not sure where to start? We can help! Send us an email at host@havenwith.com.

We allow products that are EWG Verified® and/or Made Safe Certified®. We understand that earning such certifications might be cost-prohibitive for smaller brands. On a case-by-case basis, we will analyze the ingredient lists (using the EWG database) for smaller brands before allowing their use. The brand can be submitted by a host or brand for consideration. Properties are required to share the brand(s) in use on their listing.

We allow products that are EWG Verified® and/or Made Safe Certified®. We understand that earning such certifications might be cost-prohibitive for smaller brands. On a case-by-case basis, we will analyze the ingredient lists (using the EWG database) for smaller brands before allowing their use. The brand can be submitted by a host or brand for consideration. Properties are required to share the brand(s) in use on their listing.

If you are a paid subscriber, submit your desired location to our team at guest@havenwith.com. We will do our best to find a property that meets our minimum criteria. Please allow ample time for us to research and contact properties on your behalf.

Mistakes happen. It is possible a previous guest or new cleaner left or changed something unbeknownst to the host. Please kindly reach out to the host immediately via the platform that you booked their property. We want to keep this community a positive experience for everyone and we are all doing our best. If the issue is not resolved, please reach out to our team so we can conduct a proper investigation. Include photos, if possible, and a description of the issue.

Yes, a subscription is currently required to view our collection of listings.

We offer annual subscriptions. This is a recurring annual charge via the payment method on file. You can cancel your subscription before it renews each year. We do not offer refunds for our services.